Impact & Mission:

• Be the voice of our customers – Manage relationships with our earliest partners, ensure they succeed, and help turn them into champions
• Work hand-in-hand with founders – You’ll operate across product, performance, and operations, helping us scale what works
• Build from zero – Help establish the rituals, systems, and playbooks that define how we do customer success
• Drive results – Partner with high-growth brands to optimize their storefronts and extract insight from every campaign

What You'll Drive:

• Customer Success: Onboard, retain, and grow strategic customers; run performance reviews, manage support, and unlock growth
• Insights to Action: Analyze campaign and page data to recommend optimizations and spot conversion wins
• Special Projects: Jump into high-impact initiatives — from building a CRO playbook to assisting with launch experiments
• System Building: Create documentation, streamline operations, and improve how we scale performance and relationships
• Voice of the Customer: Capture feedback, elevate needs, and collaborate with the product team to build a better product

You Might Be a Fit If You:

• Have 2–3 years of experience in consulting, banking, or fast-moving consumer startups in customer-facing roles
• Communicate clearly and confidently — you're comfortable talking to founders, operators, and marketers
• Are a structured thinker with strong analytical instincts — just as comfortable in spreadsheets as you are in slides
• Are comfortable using AI tools to move faster and think better — whether it's summarizing customer insights, drafting updates, or brainstorming CRO ideas, you treat AI as a thought partner
• Are ecommerce-curious — you enjoy thinking about user journeys, digital products, and how people buy online
• ‍Thrive in high-velocity environments — you move fast, learn quickly, and get energy from ownership
• Are ready to work hard — we move fast, we work most weekends, and we’re unapologetically ambitious

Why Join Us?

• Real ownership — You’ll manage some of our most strategic customer relationships from Day 1
• Work directly with the founders — You’ll have a seat at the table for key discussions and experiments
• Be part of the 0→1 journey — Help us build the foundation of customer success at a high-growth startup
• Grow faster than anywhere else — You'll get more scope, speed, and learning here than most roles offer in 3 years